These Terms & Conditions (“Terms”) constitute a legally binding agreement between ZiroOne (“Company”, “we”, “our”, or “us”) and the subscribing organization (“Client” or “Organization”) and its authorized users (“Users”) governing access to and use of the ZiroOne Enterprise Resource Planning (“ERP”) platform, including all associated modules, applications, integrations, services, support, and related documentation (collectively, the “Services”). By accessing, registering for, or using the Services, the Client and its Users acknowledge that they have read, understood, and agree to be bound by these Terms.
ZiroOne provides a cloud-based or hosted ERP system designed to support organizational management, including but not limited to human resource management, payroll processing, provident fund administration, asset management, financial reporting, loan tracking, attendance monitoring, compliance reporting, and other business functions. The Services may evolve over time, and ZiroOne reserves the right to modify, enhance, suspend, or discontinue certain features or modules, provided that such changes do not materially reduce the core functionality contracted by the Client without reasonable notice.
All data entered, uploaded, or generated within the Platform by the Client remains the property of the Client. ZiroOne shall not claim ownership over Client data and shall process such data strictly in accordance with its Privacy Policy and applicable data protection laws. The Client represents and warrants that it has all necessary rights and permissions to upload and process such data through the Platform.
Use of the Services is subject to subscription fees or service charges as specified in a separate commercial agreement or invoice. The Client agrees to: • Pay all applicable fees on time • Bear applicable taxes or statutory charges • Comply with agreed billing cycles Failure to pay fees within the agreed timeframe may result in suspension or restriction of Services until payment obligations are fulfilled. Custom development, third-party integrations, feature enhancements, training, or consulting services may incur additional charges subject to written agreement.
Each party agrees to maintain the confidentiality of proprietary or sensitive information disclosed during the course of service. Confidential information shall not be disclosed to third parties without prior written consent, except where required by law or regulatory authorities. Confidentiality obligations shall survive termination of this agreement.
ZiroOne will use commercially reasonable efforts to maintain system uptime and performance. However, the Services may be temporarily unavailable due to: • Scheduled maintenance • Emergency security updates • Infrastructure upgrades • Technical issues beyond reasonable control ZiroOne shall not be liable for temporary interruptions, provided reasonable efforts are made to restore Services promptly.
ZiroOne implements technical and organizational security measures to protect data integrity, confidentiality, and availability. However, the Client acknowledges that no digital system is entirely immune from risks. The Client is responsible for maintaining secure internal practices, including secure endpoint devices and proper access management.
To the fullest extent permitted by applicable law, ZiroOne shall not be liable for: • Indirect, incidental, or consequential damages • Loss of profits, business opportunities, or revenue • Data loss caused by Client misuse or external factors ZiroOne’s total cumulative liability arising out of or related to the Services shall not exceed the total subscription fees paid by the Client in the preceding twelve (12) months. Nothing in these Terms excludes liability where such exclusion is prohibited by law.
The Client agrees to indemnify, defend, and hold harmless ZiroOne from any claims, damages, liabilities, losses, or expenses arising from: • Client’s misuse of the Services • Violation of applicable laws • Infringement of third-party rights through Client data
ZiroOne may suspend or terminate access to the Services if: • The Client breaches these Terms • Payment obligations are not fulfilled • Fraudulent or unlawful activities are detected • Security threats are identified Upon termination, access to the Platform will cease in accordance with applicable agreements and data retention policies.
ZiroOne reserves the right to update or modify these Terms at its discretion. Updated Terms will be published through official communication channels. Continued use of the Services after updates become effective constitutes acceptance of the revised Terms.
ZiroOne shall not be liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, governmental actions, cyber-attacks, internet outages, or infrastructure failures.
These Terms shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which ZiroOne operates. Any dispute arising from these Terms shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts within the applicable jurisdiction.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with any applicable service agreement and Privacy Policy, constitute the entire agreement between the parties concerning the Services and supersede all prior agreements or understandings.
ZiroOne provides structured support services to ensure uninterrupted operations and timely issue resolution. Our support framework includes:
• Technical assistance during business hours
• Incident tracking and response management
• System updates and maintenance
• Guidance for feature usage and configuration
For inquiries, technical assistance, or partnership discussions, please contact:
ZiroOne
Email: support@ziroone.com
Phone: 09609-014-015
Address: 567/1, Lebel 4, Mirpur, Section-2, Dhaka-1216.
We are committed to responding promptly and professionally to all communications.